Delivery & Returns
Last updated: 14 May 2026
At Oshlea, we want your order to arrive safely, securely and on time. All UK deliveries are handled through our delivery partner, Evri, with tracked delivery options available at checkout.
This page explains our delivery, return and exchange process.
Delivery Information
We currently offer UK delivery options through Evri.
Please make sure your delivery address is complete and accurate before placing your order. Oshlea is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided at checkout.
UK Delivery Options
Standard Delivery — £5.95
Complimentary on all UK orders over £250
Delivered within 2–4 working days.
Standard Delivery is fully tracked.
Next Day Delivery — £9.00
Order by 2pm BST for next working day delivery.
Available Monday to Friday.
Orders placed after 2pm BST, during weekends or on UK public holidays will usually be processed on the next working day.
Next Day Delivery is fully tracked.
Express Delivery — £16.95
Delivered within 1–2 business days.
Express Delivery includes priority handling and fully tracked delivery.
Order Cut-Off Time
Our usual order cut-off time is 2pm BST.
Orders placed before 2pm BST on a working day will normally be processed the same working day, subject to payment confirmation, stock availability and fraud/security checks.
Orders placed after 2pm BST, on weekends or on UK public holidays will normally be processed on the next working day.
Delivery Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email with tracking information, where available.
Please allow some time for the tracking link to update after dispatch.
Delivery Delays
We aim to deliver within the estimated delivery periods shown above. However, delivery times are estimates and may be affected by courier delays, weather, high seasonal demand, public holidays, strikes, incorrect address details or other circumstances outside our control.
If your order has not arrived within the expected delivery period, please contact us at:
Please include your order number so we can help you as quickly as possible.
Lost or Missing Parcels
If your parcel is marked as delivered but you have not received it, please first check:
- your safe place;
- your building reception or concierge;
- neighbours;
- other members of your household;
- the delivery tracking details.
If you still cannot locate your parcel, please contact us at hello@oshlea.co.uk with your order number and tracking details.
We will review the matter with our delivery partner.
Returns
We hope you love your Oshlea order. However, if you change your mind, you may request a return within 14 days of receiving your order.
To start a return, please use our return portal:
You may also contact us at:
Please include your order number and the item you wish to return.
Return Conditions
Returned items must be:
- unworn;
- unwashed;
- unused;
- undamaged;
- free from marks, stains, perfume, odours, makeup, deodorant or signs of wear;
- returned with all original tags attached;
- returned with original packaging where possible.
We reserve the right to refuse a return or reduce the refund amount if the item has been handled beyond what is reasonably necessary to inspect it, or if the item is returned damaged, worn, marked, altered or incomplete.
Items That Cannot Be Returned
Unless faulty, we may not be able to accept returns for:
- personalised or custom-made items;
- items made to your specific requirements;
- sealed items that are not suitable for return for hygiene reasons once opened;
- items that have been worn, washed, altered or damaged after delivery;
- items returned without original tags, where tags were attached at delivery.
This does not affect your statutory rights.
How to Return an Item
To return an item:
- Visit our return portal: [Insert Return Portal Link]
- Enter your order details.
- Select the item or items you wish to return.
- Follow the return instructions provided.
- Package the item securely.
- Send the item back using the return method shown in the portal.
Please keep your proof of postage until your refund or exchange has been completed.
Return Postage
Unless the item is faulty, incorrect or not as described, you are responsible for the cost of returning the item to us.
If a return label is provided through our return portal, the return label cost may be shown in the portal or deducted from your refund.
If your item is faulty, incorrect or not as described, please contact us before returning it so we can advise you on the correct process.
Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
Approved refunds will be processed to your original payment method.
Refunds are normally processed within 14 days of us receiving the returned item or receiving proof that you have sent it back.
Please note that your bank or payment provider may take additional time to show the refund in your account.
Delivery Charges and Refunds
If you cancel your full order within the legal cancellation period, we will refund the price of the returned item or items and the standard delivery charge where required by law.
If you selected a delivery option more expensive than our standard delivery option, we are not required to refund the additional delivery cost.
For example, if you selected Next Day Delivery or Express Delivery, we may only refund the amount equivalent to our standard delivery charge where applicable.
Delivery charges may not be refunded for partial returns unless required by law.
Exchanges
We offer exchanges within 14 days of receiving your order.
You may request an exchange for a different size, colour or product, subject to availability.
To request an exchange, please use our return portal:
[Insert Return Portal Link]
If the requested exchange item is unavailable, we may offer a refund or an alternative product.
Items returned for exchange must meet the same return conditions listed above.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at:
Please include:
- your order number;
- a description of the issue;
- clear photographs of the item;
- photographs of the packaging, if relevant.
We will review the issue and advise you on the next steps.
Nothing in this policy affects your legal rights if goods are faulty, not as described or not of satisfactory quality.
Cancelling an Order Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us immediately at:
We will do our best to cancel the order before dispatch. However, if your order has already been processed or dispatched, you may need to follow our returns process after receiving the item.
Refused Deliveries and Uncollected Parcels
If a parcel is refused, not collected, or returned to us due to incorrect delivery information provided by you, we may deduct reasonable delivery or return costs from any refund, unless the item is faulty or cancellation rights apply.
International Delivery
At this time, this Delivery & Returns Policy mainly applies to UK orders.
If international delivery is offered at checkout, international customers may be responsible for customs duties, import taxes, courier handling fees or other local charges. These charges are not controlled by Oshlea.
Contact Us
For delivery, return, refund or exchange questions, please contact:
Oshlea
3rd Floor, 45 Albemarle Street
London, ENG W1S 4JL
United Kingdom
Email: hello@oshlea.co.uk
Telephone: 0759722205