Terms of Use

Last updated: 14 May 2026

These Terms of Use and Sale apply to your use of oshlea.co.uk and to any purchase you make from Oshlea through our website.

Please read these terms carefully before using our website or placing an order. By accessing our website or placing an order, you agree to these terms.

1. About us

This website is operated by:

Oshlea
3rd Floor, 45 Albemarle Street
London, ENG W1S 4JL
United Kingdom

Website: oshlea.co.uk
Email: hello@oshlea.co.uk
Telephone: 0759722205

In these terms, “Oshlea”, “we”, “us” and “our” refer to Oshlea. “You” and “your” refer to the customer, visitor or user of our website.

2. Other policies that apply

These terms should be read together with our:

Privacy Policy;
Cookie Policy or cookie notice;
Delivery Policy;
Returns and Refunds Policy;
any product-specific terms shown on a product page;
any promotional terms that apply to offers, discounts or campaigns.

If there is a conflict between these Terms and any product-specific or promotion-specific terms, the more specific terms will apply.

3. Use of our website

You agree to use our website only for lawful purposes. You must not:

misuse the website;
attempt to gain unauthorised access to our systems;
introduce viruses, malware or harmful code;
scrape, copy or extract data without permission;
interfere with website security or operation;
use the website for fraudulent purposes;
submit false, misleading or unlawful information;
infringe our intellectual property rights or the rights of others.

We may suspend or restrict access to the website if we believe these terms have been breached.

4. Your account

You may be able to create an account on our website. You are responsible for keeping your account login details secure and for all activity under your account.

You must ensure that the information you provide is accurate, complete and up to date.

We may suspend or close an account if we reasonably believe it has been misused, used fraudulently or used in breach of these terms.

5. Product information

We try to ensure that product descriptions, images, colours, measurements, materials, prices and availability are accurate. However:

colours may appear differently depending on your device screen;
measurements may be approximate;
product availability may change;
packaging may vary;
minor differences may occur between images and actual products.

We reserve the right to correct errors, update product information and withdraw products from sale at any time.

6. Product care

You are responsible for following all care instructions provided with the product or shown on our website. We are not responsible for damage caused by incorrect washing, drying, ironing, storage, alteration, misuse or failure to follow care instructions.

7. Pricing and availability

Prices are shown in pounds sterling unless stated otherwise.

Prices may include or exclude VAT depending on how prices are displayed on the website and the applicable tax rules. Delivery charges, if applicable, will be shown during checkout before you place your order.

We may change prices at any time, but changes will not affect orders that we have already accepted.

If we discover an obvious pricing error after you place an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

8. Placing an order

When you place an order, you are making an offer to buy the selected products subject to these terms.

After placing an order, you may receive an order acknowledgement email. This does not necessarily mean that your order has been accepted.

A contract is formed only when we accept your order, usually by sending a dispatch confirmation or otherwise confirming acceptance.

We reserve the right to refuse or cancel an order where:

the product is unavailable;
payment is not authorised;
there is an error in price or product information;
we suspect fraud or misuse;
delivery is not available to your address;
you have breached these terms.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item.

9. Payment

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by third-party payment providers. We do not store full payment card details on our own systems.

You confirm that you are authorised to use the payment method provided.

10. Delivery

Delivery options, estimated delivery times and delivery charges will be shown on our website or during checkout.

We will try to deliver products within the estimated timeframe. However, delivery times are estimates and may be affected by courier delays, customs processing, weather, strikes, public holidays or other events outside our control.

Unless otherwise agreed, we will deliver goods within 30 days of order acceptance.

You are responsible for providing accurate delivery details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by you.

11. Risk and ownership

Products become your responsibility once they are delivered to the address you provided or collected by you or a person authorised by you.

Ownership of products passes to you when we have received full payment for the products and delivery charges.

12. International orders

If we offer delivery outside the United Kingdom, your order may be subject to import duties, taxes, customs charges or local fees. Unless stated otherwise, you are responsible for paying these charges.

You are responsible for ensuring that products can be lawfully imported into the delivery country.

13. Your cancellation rights

If you are a consumer purchasing online, you normally have the right to cancel your order within 14 days after the day you receive the goods, without giving a reason.

To cancel, you must tell us clearly by email at hello@oshlea.co.uk.

After notifying us of cancellation, you must return the goods within 14 days, unless we agree otherwise.

Returned products must be handled only as you would reasonably handle them in a shop. You may be responsible for any reduction in value caused by unnecessary handling, damage, wear, marks, odours, alteration or missing packaging.

14. Exceptions to cancellation rights

Your cancellation rights may not apply to certain products, including:

personalised or custom-made items;
products made to your specifications;
sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
items that have been worn, altered, damaged or used beyond reasonable inspection.

This does not affect your legal rights if a product is faulty, misdescribed or not of satisfactory quality.

15. Returns and refunds

Please return products in accordance with our Returns and Refunds Policy.

Unless the product is faulty or we have agreed otherwise, you may be responsible for return postage costs.

If you validly cancel your order, we will refund the price paid for the returned products and the standard delivery cost, if applicable. We do not have to refund extra delivery costs if you chose a delivery method more expensive than our standard delivery option.

We may withhold the refund until we receive the returned goods or you provide evidence that you have returned them.

Refunds will usually be made to the original payment method.

16. Faulty or misdescribed products

If a product is faulty, not as described or does not meet your legal rights, please contact us at hello@oshlea.co.uk as soon as possible with your order number, details of the issue and photographs where helpful.

Nothing in these terms affects your statutory rights under UK consumer law.

17. Promotions, discount codes and gift cards

Promotions, offers, discount codes and gift cards may be subject to separate terms and conditions.

Unless stated otherwise:

discount codes cannot be exchanged for cash;
discount codes may not be used with other offers;
discount codes may be limited to specific products, dates or customers;
we may withdraw or amend promotions at any time;
if you return an item purchased with a discount, the refund will reflect the discounted price paid.

18. Reviews, comments and user content

If you submit reviews, comments, photographs, social media tags or other content relating to Oshlea, you confirm that:

the content is accurate and lawful;
you own the content or have permission to use it;
the content does not infringe third-party rights;
the content is not offensive, defamatory, misleading or unlawful.

You grant us permission to use, display, reproduce and share such content for website, marketing, social media and promotional purposes, unless you tell us otherwise in writing.

We may remove or refuse to publish user content at our discretion.

19. Intellectual property

All content on our website, including text, images, graphics, logos, product names, designs, layout, photography, videos and branding, is owned by or licensed to Oshlea.

You may use the website for personal shopping and information purposes only.

You must not copy, reproduce, modify, distribute, commercially exploit or use our content without our prior written permission.

20. Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for the content, terms, privacy practices or services of third-party websites.

You access third-party websites at your own risk.

21. Website availability

We try to keep our website available and working properly. However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.

We may suspend, withdraw or change any part of the website without notice.

22. Our liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, we are not responsible for:

business losses;
loss of profit;
loss of revenue;
loss of data;
loss of goodwill;
indirect or consequential losses;
losses caused by events outside our reasonable control.

If you are a consumer, nothing in these terms affects your statutory rights.

23. Events outside our control

We are not responsible for delay or failure to perform our obligations where caused by events outside our reasonable control, including courier delays, strikes, supply chain disruption, extreme weather, fire, flood, pandemic, war, civil disturbance, internet failure, platform outage, payment provider failure or government restrictions.

24. Changes to these terms

We may update these terms from time to time. The version published on our website at the time you place an order will apply to that order.

Please check this page regularly for updates.

25. If part of these terms is invalid

If any part of these terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.

26. Governing law and jurisdiction

These terms are governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

27. Contact us

For questions about these terms, your order, returns, refunds or customer support, please contact: